QNB Bank Careers – IT User Services

Job Description:

You will be responsible of managing the team within the user support department to manage the process of installation, monitoring and maintenance of required workstation hardware, peripherals, software, network equipment and infrastructure for local and wide area networks, ATMs.

Job Responsibilities:

• Ensure the performance of a variety of technical and end-user support duties of routine difficulty, complexity and scope involving the installation, malfunction, maintenance, and replacement of standard desktop/laptop computers, peripheral devices, standard software and ATMs within the overall objectives of IT and business plans.
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.
• Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner.
• Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise network components.
• Diagnose problems with hardware (PC desktop or server).
• Perform pro-active maintenance on all branch computing equipment’s.
• Maintain equipment’s or coordinate with vendors to ensure high availability and service levels.
• Oversee relations with selected vendors for systems software, networks, and hardware delivery and maintenance.
• Provide Desktop Computing Support for hardware and software.
• Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.
• Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.
• Repair or upgrade any printer or PC.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Job Requirements:

Qualification & Experience

• Training courses and certification in technical and systems support including troubleshooting, installing desktop hardware software, and related peripheral equipment.
• Minimum 10 to 15 years’ experience in financial services with a specialization in managing IT system maintenance and support.
• Bachelor’s degree in Computer Engineering.

Job Details:

Company: Qatar National Bank

Vacancy Type: Full Time

Job Functions:  Information Technology

Job Location: Doha, QA

Application Deadline: N/A

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