Tuesday , December 5 2023

Hilton Hotel Job Vacancies – Director of Operations

Website Hilton

Job Description:

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

Job Responsibilities:

  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Comply and exceed hotel and company Service Standards
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Hold regular briefings and communication meetings with the HOD team

Job Requirements:

  • Knowledge of the hotel property management systems
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
  • Ability to work under pressure
  • In-depth knowledge of the hotel / leisure / service sector
  • Accountable and resilient

Qualification & Experience:

  • Previous experience in the same or similar role
  • Experience in managing budgets, revenue proposals and forecasting results
  • A degree or diploma in Hotel Management or equivalent

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Jumeirah, United Arab Emirates

Application Deadline: N/A

Apply Here