Job Description: The Network Engineering Specialist performs one or more of the following activities: configuration management, system administration, security administration, network administration, development system implementation, production system implementation. Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas. May support activities related to change management, outage management, and project management as well. Job Responsibilities: SSupport datacenter and customer remote sites Apply technical skill set and logical problem-solving skills to reduce impact of incidents and expedite resolution Monitor System alerts and provide support Utilize technical skill set to accurately diagnose and communicate issues and updates to users, management and technical staff Work with other IT silos in an effort to resolve incidents as well as identify root cause. Address non-critical incidents in a timely manner as defined within the priority definitions Display understanding of the topology, design and function of FSC networks Ability to provide level II-III support Assists in projects as needed Monitor our incident management system (PDSM/Service-Now) and provide 2nd/3rd tier support Identify recurring incidents and open/work problem tickets Monitor/ work within Change Management system to support Change Requests (PDSM/Service-Now) Adhere to policies and procedures as defined by the Change Management proces Job Requirements: Ability to follow policies and procedures. Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus. Ability to read, write and interpret information. Ability to sit/walk/stand for up to 8 hours per day. Ability to use hands to finger, handle, or feel. Ability to add, subtract, multiply and divide. Qualification & Experience: Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 4 years of relevant experience. Experience in the networking sector with emphasis relating to the operational support of data networks, switching, routing, firewalls. Work within Microsoft Visio to create, read and understand network topologies. CCENT, CCT, CCDA, CCNA, CCDP, CCNP preferred but not required. Knowledge of carrier-based services such as T1, DS3, Metro-Ethernet, MPLS, VPN, Fiber, QoS Understanding of network protocols, including BGP, OSPF, EIGRP Understanding of network technologies, including Layer 2/Layer 3 switching and routing. Cisco Switching/Routing (Cisco Nexus 2K, 7K, 9K, Cisco Catalyst 2960G, 2960X, 3650, 3650X, 3750, 3750X, 3850) Fortinet firewalls (80C/81E, 90D, 100D/101E, 300C/300D, etc.) Network monitoring tools (Solarwinds, GFI, etc.) Job Details: Company: FedEx Vacancy Type: Full Time Job Location: Haltom City, TX, US Application Deadline: N/A Apply Here vacanciesforyou.xyz
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