Website FedEx
Job Description:
The Network Engineering Specialist performs one or more of the following activities: configuration management, system administration, security administration, network administration, development system implementation, production system implementation. Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas. May support activities related to change management, outage management, and project management as well.
Job Responsibilities:
- SSupport datacenter and customer remote sites
- Apply technical skill set and logical problem-solving skills to reduce impact of incidents and expedite resolution
- Monitor System alerts and provide support
- Utilize technical skill set to accurately diagnose and communicate issues and updates to users, management and technical staff
- Work with other IT silos in an effort to resolve incidents as well as identify root cause.
- Address non-critical incidents in a timely manner as defined within the priority definitions
- Display understanding of the topology, design and function of FSC networks
- Ability to provide level II-III support
- Assists in projects as needed
- Monitor our incident management system (PDSM/Service-Now) and provide 2nd/3rd tier support
- Identify recurring incidents and open/work problem tickets
- Monitor/ work within Change Management system to support Change Requests (PDSM/Service-Now)
- Adhere to policies and procedures as defined by the Change Management proces
Job Requirements:
- Ability to follow policies and procedures.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
- Ability to read, write and interpret information.
- Ability to sit/walk/stand for up to 8 hours per day.
- Ability to use hands to finger, handle, or feel.
- Ability to add, subtract, multiply and divide.
Qualification & Experience:
- Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 4 years of relevant experience.
- Experience in the networking sector with emphasis relating to the operational support of data networks, switching, routing, firewalls.
- Work within Microsoft Visio to create, read and understand network topologies.
- CCENT, CCT, CCDA, CCNA, CCDP, CCNP preferred but not required.
- Knowledge of carrier-based services such as T1, DS3, Metro-Ethernet, MPLS, VPN, Fiber, QoS
- Understanding of network protocols, including BGP, OSPF, EIGRP
- Understanding of network technologies, including Layer 2/Layer 3 switching and routing.
- Cisco Switching/Routing (Cisco Nexus 2K, 7K, 9K, Cisco Catalyst 2960G, 2960X, 3650, 3650X, 3750, 3750X, 3850)
- Fortinet firewalls (80C/81E, 90D, 100D/101E, 300C/300D, etc.)
- Network monitoring tools (Solarwinds, GFI, etc.)
Job Details:
Company: FedEx
Vacancy Type: Full Time
Job Location: Haltom City, TX, US
Application Deadline: N/A
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