Chapters Indigo Careers – Customer Experience Leader

Job Description:

The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store’s operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth.

Job Responsibilities:

• Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
• Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
• Live and inspire Indigo’s High Performance Characteristics and lead a Story Telling culture
• Ensure the team is well informed about the products that Indigo carries, promotions and programs
• Contribute to the development of CER talent
• Practice and role model Feedback and Coaching – The Indigo Way
• Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
• Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
• Support the planning, prioritization and execution of the work you and the team are doing
• Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs

Qualification & Experience:

• Experience leading others
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• 1-2 years of experience in a customer service, merchandising or operations role
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays
• Ability to prioritize, plan and execute while being agile
• Knowledge of Provincial Health & Safety standards
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Performance orientated

Job Details:

Company:  Chapters

Vacancy Type:  Full Time

Job Location: Cornwall, ON, CA

Application Deadline: N/A

Apply Here

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