Cartier Careers – Sales Experience Manager

Job Responsibilities:

• Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
• Develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, repurchase rate, including working with the sales team to ensure store objectives are met
• Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided
• Lead and promote networking activities for the boutique team
• Point of contact for visiting stylists and press photo-shoots in partnership with PR team

Job Requirements:

• Entrepreneurial spirit to develop their own business and build long lasting client relationships
• Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
• Strong leadership skills
• Creativity in developing new ways to motivate and develop a team
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Enthusiastic approach with clients and colleagues
• Excellent analytical, organizational, and interpersonal communication skills required
• Intellectual curiosity and passion for learning
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Ability to work in a fast-paced, evolving environment
• Strong understanding of client service needs and priorities (internal and external)
• Additional language skills are a plus