Monday , May 27 2024

Vacancies at Momentum – Customer Service Consultant

Website Momentum

Job Description:

Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Job Responsibilities:

  • Identify and report process and system failures and enhancements to improve client experience.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
  • Provide authoritative, expertise and advice to clients and stakeholders.
  • Capture and update client information on relevant system/s, based on data received from the client.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Escalate client queries to the relevant department or stakeholder.
  • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • Adhere to legislative / compliance requirements in the service process.
  • Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.

Job Requirements:

  • Proficient in English and another official South African language
  • Understanding and exposure to long term insurance industry
  • Business Area-specific products and procedures (advantageous)
  • Computer Literacy (MS Office Suite)

Qualification & Experience:

  • Tertiary qualification (advantageous)
  • Matric / Grade 12
  • Minimum 3 years client service experience, dealing with calls and all related admin functions in digital environment

Job Details:

Company: Momentum

Vacancy Type: Full Time

Job Location: Tzaneen, Limpopo, SA

Application Deadline: N/A

Apply Here