Monday , May 20 2024

TFG Call Centre Vacancies – Quality Assurance

Website The Foschini Group - TFG

Job Description:

As one of South Africa’s leading independent retailers, TFG operates 22 retail brands and various corporate service divisions. A position has become available within the Logistics Division of TFG for a Furniture Quality Assurance Assessor.

Job Responsibilities:

  • Dispatching deliveries
  • Custodian of reverse logistic i.e. customer returns, recall products
  • Repairing of products
  • Maintain a professional relationship with internal and external business partners
  • Compile and report on key metrics and identify and analyze opportunities for continuous improvement
  • Be flexible to do other warehouse and distribution activities
  • To ensure that assessment SLA’s are achieved
  • To perform all administrative duties related to QC processes
  • Communicate closely and partner with all relevant stakeholders
  • Inspect inbound and outbound
  • To co-ordinate & conduct furniture assessment at customers’ homes
  • Ensure that product are inspect in all sources of inspection

Job Requirements:

  • Proven furniture technical skills: quality assessment and repairs
  • A relevant Tertiary Qualification or Technical Certification in line with furniture assessment and quality checks
  • Computer literacy: MS Word, Excel, Outlook
  • Honest and reliable
  • A completed Matric Qualification
  • A valid driver’s licence
  • No criminal records
  • The ability to display initiative and take ownership
  • A task driven and accurate approach to work
  • A high level of customer service orientation
  • Self motivation with high energy levels
  • Excellent communication skills (verbal & written) and interpersonal skills
  • The ability to work under pressure and be flexible
  • A high degree of professionalism & self-confidence

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: KwaZulu-Natal, South Africa

Application Deadline: N/A

Apply Here