Monday , May 27 2024

Jobs at Ted Baker – Customer Service Agent

Website Ted Baker

Job Description:

The role of Ted’s Language speaking Customer Service Agent is to be the front-line support for Ted Baker’s customers; primarily assisting Ted’s French speaking customers and clients by providing information, assisting with enquiries, services and anything else Ted associated! To manage workloads and personal KPI’s alongside daily organisational tasks and resolve any customer facing communications and complaints through various channels within required SLAs.

Job Responsibilities:

  • Contact customers to ascertain data omitted on ecomm orders, or request how orders are to be modified and or investigated.
  • Deal with complaints in regards to Ted stores, customer issues and faulty goods – this is done via internal investigation and/or liaising with Ted retail teams.
  • Liaise with and track status of orders through 3rd party courier companies. • Creating and placing telephone mail orders for Ted’s customers upon request.
  • Daily interaction and communication with Ted’s customers, and more specifically his French ecommerce and retail clients.
  • Checking stock levels in multi-territory locations for customer requests.
  • Receiving and relaying order information, amending data, and fixing systematic or order issues when relevant.

Job Requirements:

  • MS Office proficiency (Word, Outlook, Excel, Power Point).
  • Strong sense of urgency and ability to meet deadlines.
  • Excellent organization skills and strong attention to detail
  • Excellent communication skills with retail background.

Job Details:

Company: Ted Baker

Vacancy Type: Full Time

Job Location: Derby, GB

Application Deadline: N/A

Apply Here