Thursday , May 23 2024

Ted Baker Jobs in Manchester – CRM Executive

Website Ted Baker

Job Description:

Reporting into a CRM Manager, you will be responsible for supporting on global customer journeys and automations ensuring that we are delighting our customers and celebrating the brand at every opportunity within the lifecycle. You will achieve this by putting the customer first and collaborating cross-functionally with the wider CRM and Brand and Digital Marketing to deliver omni-channel customer journeys. You should have a strong foundation and understanding of CRM or customer behaviour and be curious about using data insight to drive decision making

Job Responsibilities:

  • Collaborate with wider CRM and Creative team to ensure all journeys are adapted for relevancy (if appropriate) for each of our markets, compliment BAU campaigns and represent the Creative tone of voice of the Ted brand
  • Contribute to weekly and monthly reports supporting the CRM Manager with commentary and suggestion for improvement and optimisation
  • Create landing pages, and forms, and perform general program setup and maintenance in our ESP
  • Proactively keep abreast of latest trends and competitor communications, providing opinions and thoughts on what others are doing in the industry.
  • Contribute to workstream testing strategies by working closely with the Customer Insights team to leverage new learnings, insights and behavioural opportuntiies
  • Be the ‘voice of the customer’ always asking yourself ‘what do I want the customer to Think, Feel and Do’ off the back of this communication
  • Other duties: We might ask you to perform other tasks and duties as your role expands
  • Work with the CRM Manager to meet KPIs

Job Requirements:

  • Solid computer skills with an interest in building technical skills and learning about ESP systems, HTML and more
  • A curiosity for data insights and how they can drive decision making
  • Experience with ESP systems (Ted works with Dot Digital)
  • Understanding of web analytics and excel
  • Solid CRM or customer experience, with an online or retail background
  • Experience with Customer Data Platforms (Ted work with BlueVenn)

Job Details:

Company: Ted Baker

Vacancy Type: Full Time

Job Location: Manchester, GB

Application Deadline: N/A

Apply Here