Thursday , May 23 2024

Sun International Vacancies – IT Asset Management Lead

Website Sun International

Job Description:

The IT Asset Management Lead is responsible for supervising the IT support team and processes to deliver the timely and effective response to the full spectrum of IT user queries and problems by providing technical support to users including performing desktop software and hardware installation; performing routine maintenance on data centre equipment, troubleshooting problem areas (in person, or remotely), providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work with the aim of ensuring the optimal delivery of IT supports to the business without interruption.

Job Responsibilities:

  • Supervise the IT Support team in delivering IT desktop support activities including responding and resolving IT end-user problems on the floor
  • Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
  • Monitor the quality of support provided by the team, including quality control activities on logged and completed calls and ensure issues are resolved in line with agreed delivery timelines
  • Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
  • Oversee the performing of routine maintenance on data centre equipment, as well as maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work
  • Store a spare parts inventory of systems, subsystems and component parts used in repair work
  • Make recommendations on computer products or equipment to improve company productivity.
  • Providing technical support to users including performing desktop software and hardware installations and ensuring the resolution of escalated issues

Job Requirements:

  • Demonstratable experience with Dell Desktop Hardware
  • Certified IT Asset Manager (CITAM)

Qualification & Experience:

  • ITIL v3 or v4 Foundation certification
  • Experience with asset management systems and CMDB using tools such as ServiceNow or similar.
  • Demonstratable experience with Microsoft Office, Desktop Operating systems (Windows 10)
  • Minimum of 6 years relevant IT industry experience, including experience in the IT asset management
  • 2-Year Diploma in IT or relevant equivalent

Job Details:

Company: Sun International

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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