Monday , May 27 2024

Slack Internships – Sr. Methodology Manager

Website Slack

Job Description:

As part of our Sales and Customer Success team, the Customer Success Methodology team will form the approach to delivering value for Slack Customers post-sale. You will also support the adoption and rollout of new or updated methodologies across CS.

Job Responsibilities:

  • Build a team that wins, has fun, and lives the Slack values
  • Prioritize where the team invests resources and efforts, in line with CS strategy and business health
  • Align CS Leadership across a common vision for CS Value Methodology and serve as the primary representative of Customer
  • Success Methodology across CS and the rest of Slack
  • Contribute to the overall vision and strategy of the CS organization
  • Plan and oversee execution of all Customer Success Methodology projects, including thought leadership, playbooks, deliverables
  • Partner with stakeholders, such as Product and Solutions Marketing, Value Consulting, Solutions Engineering, Services Delivery,
  • Renewals, CS Go To Market, CSMs, Certification, Partner Enablement, CS Programs, Sales & CS Enablement
  • Assess global adoption, maturity, and growth trends for the organization and customers to inform team’s strategy
  • Oversee the team who will develop frameworks and assessments for evaluating and supporting our customers on their journey

Job Requirements:

  • Bachelor’s Degree
  • 8-10+ years of overall work experience, with at least 5+ years in a high touch CS enterprise environment, and 5+ years business process transformation and/or change management experience (preferably in a SaaS environment)
  • Experience in building out a new function or operation
  • Excellent consultative and influencing skills
  • Ambitious, hardworking leader with creative ideas to inspire customer loyalty and adoption
  • Strong track record of defining and executing against key performance indicators
  • Ability to navigate cross functional relationships, while building deep trust and rapport with Pre-Sales, Marketing, Sales and Customer Success teams

Job Details:

Company: Slack

Vacancy Type: Full Time

Job Location: San Jose, CA, US

Application Deadline: N/A

Apply Here