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Website Slack
Job Description:
As part of our Sales and Customer Success team, the Customer Success Methodology team will form the approach to delivering value for Slack Customers post-sale. You will also support the adoption and rollout of new or updated methodologies across CS.
Job Responsibilities:
- Build a team that wins, has fun, and lives the Slack values
- Prioritize where the team invests resources and efforts, in line with CS strategy and business health
- Align CS Leadership across a common vision for CS Value Methodology and serve as the primary representative of Customer
- Success Methodology across CS and the rest of Slack
- Contribute to the overall vision and strategy of the CS organization
- Plan and oversee execution of all Customer Success Methodology projects, including thought leadership, playbooks, deliverables
- Partner with stakeholders, such as Product and Solutions Marketing, Value Consulting, Solutions Engineering, Services Delivery,
- Renewals, CS Go To Market, CSMs, Certification, Partner Enablement, CS Programs, Sales & CS Enablement
- Assess global adoption, maturity, and growth trends for the organization and customers to inform team’s strategy
- Oversee the team who will develop frameworks and assessments for evaluating and supporting our customers on their journey
Job Requirements:
- Bachelor’s Degree
- 8-10+ years of overall work experience, with at least 5+ years in a high touch CS enterprise environment, and 5+ years business process transformation and/or change management experience (preferably in a SaaS environment)
- Experience in building out a new function or operation
- Excellent consultative and influencing skills
- Ambitious, hardworking leader with creative ideas to inspire customer loyalty and adoption
- Strong track record of defining and executing against key performance indicators
- Ability to navigate cross functional relationships, while building deep trust and rapport with Pre-Sales, Marketing, Sales and Customer Success teams
Job Details:
Company: Slack
Vacancy Type: Full Time
Job Location: San Jose, CA, US
Application Deadline: N/A
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