Monday , May 27 2024

Portsmouth City Council Vacancies – IT Tech

Website Portsmouth City Council

Job Description:

As part of the IT Service Desk team you will provide our customers with 1st and 2nd line support over the phone, via email and face to face. Reporting to the Service Desk Manager, you will work as part of a team providing second line support to users based at various locations. You will be responsible for supporting desktop and mobile devices. You will deliver exceptional customer service through the effective logging, investigation and resolution of IT incidents, problems and requests. This is a very busy and challenging environment. Your priority will be to deliver an exceptional end to end service to our customers.

Job Responsibilities:

  • Update the CMDB with details of all hardware/software items that have been installed and removed
  • Provide assistance and resolve problems in a professional manner
  • Manage a team queue as well as your own call queue using vFire helpdesk software.
  • Handle calls that come into the Service Desk via telephone, email and walk-ins.
  • Correct malfunctions, calling on other experienced colleagues and external resources if required
  • You will escalate problems following agreed procedures
  • Undertake routine installations and de-installations of items of hardware and/or software
  • Conduct tests of hardware/software using supplied test procedures and diagnostic tools
  • Undertake hardware repairs on PCs, laptops and printers and any other hardware.
  • Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations

Job Requirements:

  • Creative use of resources to deliver outcomes
  • Influencing positive outcomes by using your excellent negotiation and communication skills
  • Leading by example to inspire staff and colleagues
  • Producing and executing credible and feasible plans and solutions
  • Identifying and solving complex problems
  • Implementing and following best practice.
  • Providing fit for purpose customer solutions to time, quality and budget
  • Managing complex stakeholder relationships

Job Details:

Company: Portsmouth City Council

Vacancy Type: Full Time

Job Location: Bristol, GB

Application Deadline: N/A

Apply Here