Thursday , May 23 2024

Petco Careers – Salon Receptionist

Website Petco

Job Description:

The purpose of this position inherently involves providing excellent customer care to guests interacting Petco Grooming, and associated services. The Concierge represents the mission and values to all clients and is typically the first and last person a client encounters when entering our Salon. This person provides a consistent single point of contact for the convenience and efficiency of our guests. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the team.

Job Responsibilities:

  • Assume primary responsibility for answering the phones and routing calls appropriately.
  • Participate in the training of new staff members and general dissemination of knowledge as required.
  • Monitor patient procedure and service times to provide updates to pet parents for pick-up.
  • Welcome clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodations as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
  • Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
  • Schedule appointments when necessary from callers or visitors.
  • Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
  • Greet all visitors and provide a welcoming environment for inquiries about our services. Answer any questions and/or introduce visitor to an available service professional who can provide further service.

Job Requirements:

  • High school diploma is a requirement.
  • Must have excellent written and verbal communication skills.
  • Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
  • Must be a team player willing to learn new technique, treatments and services, offer creative ideas, and accept change.

Qualification & Experience:

  • Previous experience using a Practice Management Systema plus.
  • Must have exceptional telephone and computer skills.
  • Must have at least 1-year previous experience or working in a veterinary practice or a services-oriented customer- facing role in another organization.

Job Details:

Company: Petco

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here