Thursday , February 22 2024

Peermont Jobs – Customer Support Agent

Website Peermont

Job Description:

Peermont prides itself on offering our guests exceptional customer service and value for money.  We always strive to employ and develop individuals that share our values of Respect and Humility, Integrity, Collaboration and Accountability.

Job Responsibilities:

  • Responsible for acting as a liaison between customers and the company;
  • Compile reports on customer satisfaction;
  • Assisting customers with the placement of bets, refunds, or cancellations;
  • Escalate matters that are not able to be resolved or are identified as priority issues;
  • Signing up new customers and activation of accounts;
  • Logging of errors or problems on the website;
  • Close out or open call records;
  • Manage live chat, WhatsApp line and emails with customers in a professional and polite manner;
  • Accurate capturing of customer data;
  • Provide advice to customers on company information and services;
  • Assisting with complaints, errors, account queries, billing, cancelations, and other queries;
  • Communicating with customers and verifying account information;
  • FICA verification;
  • Accurate capturing of payment information and other pertinent information such as addresses and phone numbers;
  • Informing customers of deals and promotions;
  • Handle changes in policies or renewals;
  • Quickly and professionally ascertain the customers problem or reason for calling;
  • Follow up customer calls where necessary;

Job Requirements:

  • Previous knowledge of online betting would be an advantage;
  • High level of integrity and confidentiality;
  • Knowledge and interest in various sporting disciplines.
  • Must be able to work shifts;
  • Strong customer service orientation;
  • Excellent communication skills;

Qualification & Experience:

  • Matric / Grade 12
  • 1-2 years’ experience in a call centre;

Job Details:

Company: Peermont

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here

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