Saturday , February 24 2024

Peermont Careers – Retention Specialist

Website Peermont

Job Description:

Peermont prides itself on offering our guests exceptional customer service and value for money.  We always strive to employ and develop individuals that share our values of Respect and Humility, Integrity, Collaboration and Accountability.

Job Responsibilities:

  • Assisting Marketing Manager with developing and executing loyalty program and implementing communication strategy
  • Responsible for setting up customer communication via various channels and analyzing results
    Analyzing customer behavior
  • Affiliate Management: Communicating with affiliates, analyzing performance, checking of invoices, assisting with questions regarding the affiliate programme, requesting and uploading new artwork in the affiliate system
  • Executing retention strategies
  • Analyzing different retention and churn flows and providing suggestions to improve the performance
  • Setting up and testing of bonus promotions and responsible for set up and testing of website promotions. Analyzing results and giving recommendation on improvements.
  • Responsible for consistency of website communication
  • Utilizing different website communication channels to keep customers active
  • Manage execution of email, push and SMS campaigns
  • Writing and presenting customer behavior reports

Job Requirements:

  • In-depth knowledge of marketing software
  • Advanced organizational skills
  • Ability to remain calm and professional in stressful situations
  • Strong conflict resolution skills
  • Advanced communication and interpersonal skills
  • Empathy and patience
  • Broad knowledge of a wide range of sports and sports betting

Qualification & Experience:

  • 3+ years’ experience in a similar role
  • Previous experience as a VIP Host or working with VIP clients in an online environment required

Job Details:

Company: Peermont

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here