Saturday , March 2 2024

Party City Jobs 2020 – Seasonal Customer Care Rep

Website Party City

Job Description:

Customer Service Representatives are the direct point of contact for customers. They are responsible for ensuring that Party City customers receive a superior level of support or help with their placing orders, resolving issues or any questions they may have.

Job Responsibilities:

  • Communicate with customers through a variety of means, telephone, email, and chat
  • Assist Leadership with other projects as needed
  • Maintain department processes and policies during all situations
  • Customer Service dispatching and tracking — tracks call to the Customer Service line
  • Help Customers navigate site to assist in choosing products to best suit their needs
  • Aid customers in completing purchases and transactions and drive incremental sales
  • Gain product knowledge to be able to answer customer inquiries
  • Take appropriate action to assist customers with issues that arise with purchases made and follow all issues through to completion
  • Interact with customers to provide information in response to inquiries about products or services

Job Requirements:

  • Able to multi-task
  • Familiarity with web-based ordering systems
  • Proficient in telephone etiquette
  • Basic PC skills
  • Pleasant and friendly demeanor
  • Salesforce experience a plus
  • Order Motion experience a plus

Qualification & Experience:

  • Superior communication skills
  • High school diploma or equivalent
  • Excellent Problem-solving skills
  • Prior inbound customer service experience preferred
  • Ability to work independently within specified time constraints

Job Details:

Company: Party City

Vacancy Type: Full Time

Job Functions: Other

Job Location: Naperville, IL

Application Deadline: N/A

Apply Here

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