Saturday , March 2 2024

Motus Global Careers – Supervisor

Motus Holdings Limited

Job Description:

The purpose of the position is to supervise all branch activities, ensuring that the team functions effectively resulting in high levels of customer service being delivered and enabling achievement of relevant targets and customer service metrics

Job Responsibilities:

  • Plan, organize, coordinate and supervise all branch activities.
  • Ensure that telephones are manned, answering calls, assisting with queries and making reservations as required.
  • Management of shift handover and daily reports.
  • Cash management and banking.
  • Supervising office and car park, deployment of manpower within the branch and support environments.
  • Manage risk through ensuring that company assets and resources are safeguarded at all times.
  • Ensure correct fleet mix based on customer demand.
  • Oversee housekeeping and cleanliness of the branch and operating environment.
  • Document management.
  • Supervision and development of staff including training, coaching and counseling.
  • Leading by example and motivating staff to deliver a world class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
  • Authorize leave, overtime, walk-ups and time keeping of team members.
  • Schedule and hold monthly team meetings and information sessions.
  • General office, administration and car park duties completed daily

Job Requirements:

  • Communication skills.
  • Business, operations and personnel supervision skills.
  • Planning, organizing, monitoring, evaluation and reporting.
  • Able to effectively communicate goals, objectives, problems and solutions to stakeholders.
  • Diversity Management: Effective in working with people of different cultures and values.
  • Customer Service.
  • Time Management.
  • Conflict management.
  • Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
  • Work under pressure.
  • Assertiveness.
  • Emotional Intelligence.
  • Strong organizational, multitasking and administrative skills.
  • Good judgment and problem solving skills.
  • Sales and growth orientated: understand the market and competition, and drive for results.
  • Innovative, decisive and disciplined.
  • Committed.
  • Professional; must project a professional, mature and positive image during all interactions.
  • Highly resilient.
  • Honesty and integrity in all business dealings.
  • Energetic.
  • Deadline driven.
  • High tolerance levels and have an “open door” attitude.
  • Must have a vision for the team, and the drive and ability to strive for that vision

Qualification & Experience:

  • 2 years supervisory / team lead experience in a similar environment. Car rental experience is preferred and highly desired.
  • Matric or equivalent NQF level 4 qualification.
  • Business Management or other relevant tertiary qualification.
  • Valid unendorsed drivers’ license.
  • Own, reliable transport – an advantage.
  • Competent using MS Excel and MS Outlook.
  • Working knowledge of Basic Conditions of Employment Act (RSA positions)

Job Details:

Company: Motus Holdings Limited

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here