Motus Career – Agent Customer Service

Job Description:

The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Job Responsibilities:

• Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Provide excellent customer service, effectively assisting with customer queries.
• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Cleaning of vehicles interior and exterior to our high standards.
• Refueling vehicles, checking tyre pressure and oil/water/other fluid after every rental.
• Delivering vehicles to customers in accordance with our procedures.
• Maintaining the integrity of the company by behaving ethically and safeguar
• Other duties on request.

Job Requirements:

• Communication skills in English (verbal and written)
• Excellent interpersonal skills, articulate and well-spoken.
• Customer focus and the ability to demonstrate initiative.
• Excellent telephone and face-to-face customer relations and counter selling skills.
• Good administrative skills
• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• Achieve high levels of accuracy and attention to detail.
• A team player that is effective in working with people of different cultures and backgrounds.
• Committed
• Professional is all aspects of conduct, grooming (neat and presentable).
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
• Driven for both individual and team goal achievement.
• Trustworthy, highly responsible, honesty and integrity in all business dealings

Qualification & Experience:

• Minimum of 1 years front office/ customer service experience.
• NQF Level 4 (Grade 12 or equivalent)
• Code 8 driver’s license – must have at least 1 years driving experience.
• Computer literate
• Bilingual or multilingual would be an advantage

Job Details:

Company: Motus Holdings Limited

Vacancy Type:  Part Time

Job Location: Goodwood, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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