Thursday , May 23 2024

LNER Careers – Station Delivery Manager

Website LNER

Job Responsibilities:

  • As a Station Delivery Manager you’ll lead our frontline station and Travel Centre based teams to deliver a memorable experience for our customers.
  • Taking responsibility for the train turnaround and servicing process, you’ll ensure that customer experience is delivered safely and compliantly.
  • This will be achieved by ensuring that our customers are well supported during the boarding process and that there are sufficient team members available to deal with queries and assist with luggage.
  • In addition to this you’ll ensure that our trains depart on time, well presented, in good working order and appropriately staffed.
  • Managing our frontline teams you’ll look after all aspects of the people processes including absence, performance management, training and development and you’ll also look to drive engagement.
  • In addition to this you’ll maintain the safety critical competencies for all of the station team, completing assessments for safety critical staff as and when required.

Job Requirements:

  • Demonstrable knowledge of equality and diversity issues as they relate to access and inclusion
  • Proven leadership and coaching experience
  • Experience of working to and delivering against KPI’s and other business plan measures
  • Demonstrable background in driving employee satisfaction
  • Audit experience
  • Qualified assessor for managing the competence of station based safety critical staff (desirable)
  • Competent in station safety critical duties
  • Safety management experience
  • Experience of working in a customer service environment and a passion for providing the best possible experience for customers.
  • Competent in IOSH Managing Safely, internal Risk Management, Fire Precautions, Incident and Internal Investigation standards (desirable)

Job Details:

Company: LNER

Vacancy Type: Full Time

Job Location: Edinburgh, GB

Application Deadline: N/A

Apply Here