Saturday , March 2 2024

Lloyds Bank Jobs – Senior Service Designer

Website Lloyds

Job Description:

We’re looking for a Senior Service Designer to join our core Retail Design team. We want to make sure there’s a space for all customers to feel financially supported by us: in-branch, online or over the phone. This means, you’ll play a vital role in ensuring all design work creates a cohesive overall Lloyds Banking Group experience. One that’s consistent for customers, while supporting colleagues too.

Job Responsibilities:

  • Ideates possible service scenarios, verifying use cases, and sequences of actions
  • Rapidly design and test digital prototypes with users
  • Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
  • Lead on design workshops and design sprints with the team, senior stakeholders and users
  • Analysing user needs and business objectives in highly complex service areas
  • Leading on design concepts and service blueprints that help reimagine how services can be delivered end-to-end

Job Requirements:

  • An understanding of human centred design thinking, this should come naturally to you.
  • Digital design experience with proven delivery into production, not just ideas.
  • A prior background in the field of design including relevant service design orientated role.
  • Good knowledge of service design, end to end customer journeys and how that process works “in the real commercial world”

Job Details:

Company: Lloyds

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here