Monday , May 27 2024

LifeTime Fitness Job – Member Services Specialist

Website LifeTime Fitness

Job Description:

The Member Services Specialist delivers the highest quality customer service by listening and responding to all members. The position assists members with account maintenance and articulates an extensive knowledge of Life Time products and services. The position holder must anticipate member needs and interests and recommends programs, products, and services appropriately. The Specialist helps maximize member retention by connecting each member to the right people, places, and programs.

Job Responsibilities:

  • Contacts members via phone, email and in-club conversations, building relationships and engaging members within their areas of interest
  • Greets and services members at the Activity Center in a friendly and professional manner while developing positive relationships, responding to member needs, and recommending programs, products, and services appropriately.
  • Processes member paperwork, enters sales transactions at POS, including program, service and product payments and monthly dues.
  • Functions as a player on the Certified Retention Team and completes membership changes as needed
  • Attends daily huddle and assist with the creation of the daily huddle prep sheet to increase the club Member connectivity

Job Requirements:

  • Ability to resolve conflict in a professional and tactful manner
  • Extensive knowledge of all club activities and promotions
  • Ability to build relationships with members

Qualification & Experience:

  • 6+ months of experience in a customer service related position
  • High School Graduate or Equivalent

Job Details:

Company: LifeTime Fitness

Vacancy Type: Full Time

Job Functions: Business Development, Sales

Job Location: Eden Prairie, MN, US

Application Deadline: N/A

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