
Website Kohl's
Job Description:
Kohl’s mission is to inspire and empower families to lead fulfilled lives; you are at the forefront for bringing this into action. You will create a first-class omnichannel experience by promoting a hospitality mentality in all areas of the store for Kohl’s Customers and Associates. You will play a large part in driving store sales and profit by ensuring customer satisfaction and brand standards through the hiring, training and development of associates in customer engagement, operations and merchandise presentation.
Job Responsibilities:
- Collaborate with the store executive team to develop and execute associate retention strategies
- Exercise good judgment and discretion in making necessary management decisions
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
- Foster a collaborative and engaged environment, addressing and managing associate concerns
- Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in position
- Collaborate with fellow store executives to identify trends and opportunities to make business recommendations
- Lead the execution on all merchandising directives
- Recruit, interview and hire talent
- Create a hospitality mentality among all associates on the sales floor, creating a best in class customer experience
- Assist and guide associates on the point of commerce process
- Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement
- Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers
- Assess and allocate resources to support business and workload demands
- Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)
- Ensure associates adherence to Kohl’s policies and procedures
- Communicate and educate associates on key priorities to support Sales, Service and Loyalty
Job Requirements:
- Strong organizational skills with the ability to multi-task
- Ability to occasionally work overnight
- Experience working in a fast paced and changing environment
- Demonstrated ability to lead and develop a large team of associates
- Experience working with all levels of management, building partnerships
- Multiple years experience managing a significant retail volume in a fast paced customer service environment
- Physical activity includes bending, stopping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
- Open and close the store on an as needed basis
- Ability to spend up to 100% of work time standing or moving about the sales floor
- Anticipate challenges and obstacles developing solutions to these problems
- Ability to lift 50 pounds on an occasional to frequent basis
Job Details:
Company: Kohl’s
Vacancy Type: Full Time
Job Functions: Sales, Business Development
Job Location: Lakewood, CO, US
Application Deadline: N/A
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