Friday , May 24 2024

Jobs at Nedbank – BB Service Team Manager

Website Nedbank

Job Description:

To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .

Job Responsibilities:

  • Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.
  • Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
  • Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
  • Asses and develop own performance and behaviour through formal and informal feedback.
  • Manage operational costs by spending within budget.
  • Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
  • Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
  • Deliver worldclass service by encouraging a client-centric culture.
  • Manage team performance and development.
  • Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
  • Ensure direct reports understand and support Nedbank’s vision, values and strategy.
  • Address issues raised in culture survey and improve results by creating action plans.
  • Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
  • Manage and develop a capable high-performing team.
  • Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
  • Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
  • Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
  • Attend learning, seek coaching or other industry or technical learning events and opportunities.
  • Ensure quality deliverables by applying best practice and inspecting direct reports’ work.

Job Requirements:

  • Managing a department or area
  • Formulating and implementing communication strategies to cascade functional strategies
  • Developing a client service delivery plan
  • Relevant regulatory knowledge
  • Building Partnerships
  • Client Service Management
  • Communication
  • Developing resource plans to execute functional strategies
  • Conducting benchmarking exercises to identify improvement opportunities
  • Facilitating Change
  • Customer Focus
  • Financial Accounting Principles
  • Organisational behaviour theory

Qualification & Experience:

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here