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Website Hilton
Job Description:
A Housekeeping Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
Job Responsibilities:
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Represent the needs of the team to others in the hotel
- Be environmentally aware
- Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Ensure guest laundry is cleaned and delivered in a timely manner
- Carry out lost property procedures
- Daily allocation of rooms and deep cleaning tasks to team members
- Routine inspection of guest bedrooms to ensure they meet standards
- Supervise Room Attendants
- Comply with hotel security, fire regulations and all health and safety legislation
- Aware of all room categories and amenities
- Assist Head Housekeeper with training requirements
- Report maintenance issues to Maintenance/Engineering Department
Job Requirements:
- Ability to work on their own or in teams
- Committed to delivering a high level of customer service
- Willingness to develop team members and self
- Positive attitude
- Good communication skills
- High standards of cleanliness
- IT proficient
Qualification & Experience:
- Experience in the hotel/cleaning industry
- Experience in managing/supervising a team in a similar role
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: York, England, UK
Application Deadline: N/A
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