JD Jobs – Department Manager

Job Responsibilities:

• Identify and support a rich pipeline of talent and manage underperformance through GO’s performance framework
• Support the Store Manager to control store costs within agreed budgets to maximise store profit including payroll, facilities and utilities
• Recruit, coach and train a team of high performing store colleagues who are focused on exceeding customer expectations using GO’s customer service model ABC
• Conduct regular 121s and bi annual performance reviews with Store Colleagues to provide constructive feedback and review performance
• Ensure Store Colleague employee relations matters are resolved fairly and consistently using GO’s relevant policies and procedures.
• Action daily operational tasks of the workforce management system to ensure a consistent high customer service level is maintained and GLUK targets are achieved or exceeded
• Organise and facilitate in store events to promote and grow GO’s brand in the local community through recommended partnerships in order grow our reach
• Review performance data, identify opportunities for growth and action areas of improvement to drive performance of the store
• Review and action customer feedback (GLUK) daily, celebrate successes and provide developmental feedback to the store team to enhance the customer experience
• Communicate key business messages clearly and effectively to the Store Colleagues to drive performance and colleague engagement
• Ensure the store fully complies with statutory obligations and GO’s H&S Policy to ensure the store is health safe and legal for customers, visitors and colleagues at all times
• Support driving a sales culture in store that empowers Store Colleagues to deliver excellent customer service that installs confidence in the customer to purchase brilliant products that are suitable for their needs
• Support store compliance by following GO’s Standard Operating Procedures at all times

Job Requirements:

• Be able to demonstrate that you are a hands on manager on the sales floor
• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities
• A proven record of successfully promoting and growing a retail brand in the local community
• A proven ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience
• A passion for customer service and a proven record of delivering excellence in this area.
• Be able to demonstrate the ability to improve store performance & standards through effective planning
• Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.