Friday , May 24 2024

JD Careers – Store Colleague

Website JD Sports

Job Description:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

Job Responsibilities:

  • Taking pride in the store’s appearance and ensuring store standards are maintained at all times
  • Maintain and replenish stock levels to maximise stock availability for customers
  • Resolve any concerns a customer may have to remove any doubts about the products they are buying
  • Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
  • Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product
  • knowledge and advice to fulfil all customer needs
  • Serve customers promptly and give them a fond farewell
  • Take personal ownership development by keeping up to date with product knowledge
  • Support all departments to maintain a high level of customer service
  • Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
  • Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
  • Make customers feel welcome by acknowledging them when they enter the store
  • Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
  • Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
  • Help customers to make the decision to buy the products that are right for their needs
  • Replenish and maintain stock levels to ensure a high availability
  • Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
  • Exceed customer expectations by using GO’s customer service model ABC at all times

Job Requirements:

  • Knowledge of outdoor products is an advantage but not essential
  • You are able to show you are capable of approaching customers confidently and provide recommendations
  • A passion for customer service and a proven record of delivering excellence in this area
  • Ability to demonstrate that you have a hands on approach
  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
  • Ability to demonstrate you have worked in a team effectively

Qualification & Experience:

  • Experience of effectively prioritising workload to achieve goals and objectives
  • Experience of working in a high performing team
  • Relevant experience of retail or similar service focused role

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Newcastle, Northern Ireland, UK

Application Deadline: N/A

Apply Here

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