Tuesday , December 5 2023

JD Careers – Outdoors Store Colleague

Website JD Sports

Job Description:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

Job Responsibilities:

  • Make customers feel welcome by acknowledging them when they enter the store
  • Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
  • Exceed customer expectations by using GO’s customer service model ABC at all times
  • Taking pride in the store’s appearance and ensuring store standards are maintained at all times
  • Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
  • Maintain and replenish stock levels to maximise stock availability for customers
  • Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
  • Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
  • Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
  • Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
  • Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs

Job Requirements:

  • Ability to demonstrate you have worked in a team effectively
  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
  • You are able to show you are capable of approaching customers confidently and provide recommendations
  • Ability to demonstrate that you have a hands on approach
  • Knowledge of outdoor products is an advantage but not essential
  • A passion for customer service and a proven record of delivering excellence in this area

Qualification & Experience:

  • Experience of effectively prioritising workload to achieve goals and objectives
  • Experience of working in a high performing team
  • Relevant experience of retail or similar service focused role

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Poole, England, UK

Application Deadline: N/A

Apply Here