Thursday , February 22 2024

Hilton Vacancies – Night Manager

Website Hilton

Job Description:

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Job Responsibilities:

  • Complete Night Audit duties
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Conduct Health and Safety Checks and Night Walks
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Serve as a point of contact for regular and important Guests
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Maintain a good status awareness of all hotel areas
  • Compile adequate handover to Early staff / Duty Manager
  • Oversee the entire Front Office operation to maintain high standards

Job Requirements:

  • Competent level of IT proficiency
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Excellent leadership and management skills
  • Positive attitude and good communication skills
  • Ability to work under pressure

Qualification & Experience:

  • Previous supervisory experience in Front Office within the hotel, leisure or retail sector
  • Previous experience in the hotel industry
  • Previous experience with Front Office Management Systems
  • Previous experience with cash handling

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: York, England, UK

Application Deadline: N/A

Apply Here