Hilton Vacancies – Lead Housekeeper

Job Responsibilities:

• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure staffing levels cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Assist other departments wherever necessary
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Recruit, manage, train and develop the Housekeeping team
• Competent in property management systems
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Oversee housekeeping operations
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure team members have an up-to-date knowledge of all room categories and amenities

Job Requirements:

• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• High level of commercial awareness and cost control capabilities
• Excellent leadership, interpersonal and communication skills