
Website Hilton
Job Description:
In your new role you will be responsible for developing and expanding current existing accounts while building relationships with continuing and new customers.
Job Responsibilities:
- Handle all telephone calls in a professional manner and demonstrate high standards of customer service at all times
- Researching potential customer’s needs to maximise potential and conversion
- Contracting and completing RFP’s for requested hotels
- Arranging tours of inspections with hotel sales teams as required
- Communicating with hotel based sales team any customer requests
- The ability to be flexible and change as needed
- Working with a small team, all selling and achieving set sales targets for an expanding portfolio – currently for 24 hotels within Australasia.
- Build strong relationships with customers to fully understand their needs
- Seek proactive opportunities to increase sales and conversions with the team
- Understand current corporate market conditions and competitor set in each city
Job Requirements:
- Exceptional rapport building skills with both customers and your sales and support team
- An outgoing and positive personality
- Be highly organised, able to work independently and have strong administration skills
- A proven ability to close sales
- Proficiency with Microsoft Word, Excel and Outlook computer programs and confidence in your ability to quickly adapt to the use of hotel and sales software systems
- Excellent interpersonal, verbal and written communication skills are required
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Qualification & Experience:
- A passion for delivering exceptional guest experiences
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Adelaide, South Australia, AU
Application Deadline: N/A
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