Hilton Hotel Jobs – Banquet Manager

Job Responsibilities:

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Describe, assign and delegate duties and authority for the operation of the Catering department at all times.
• Able to explain the standards to the team and Managers, assessing team members against these standards.
• Monitor standards through regular standards review checks.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Catering Manager / Food & Beverage Manager.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Actively seeking verbal feedback from customers and staff at every opportunity.
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified.
• Knowledgeable of Hilton departmental standards.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Plan ahead and ensure adequate resources are available.
• Agree on and implement actions to make improvements to customer service.
• Assist with preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc.).
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Assist with communication to the Front Office and Groups & Tours teams about functions that concern them.

Job Requirements:

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Familiar with computer systems.
• Strong leadership, people management and training skills.
• Strong interpersonal skills and attention to details.
• Able to work under pressure and deal with stressful situations during busy periods.
• Key strengths (under the 9 competencies) in people management communication and planning.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Good English skills, both written and verbal to meet business needs.
• Outgoing personality and willing to work for long hours.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Guest oriented and able to confidently build and exceed service standards.