Tuesday , December 5 2023

Hilton Hotel Jobs – Banquet Manager

Website Hilton

Job Description:

The Banquet Manager is concerned with the strategic management of the Banquet Department, in line with prescribed Hilton Worldwide and hotel policies and procedures.

Job Responsibilities:

  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
  • Describe, assign and delegate duties and authority for the operation of the Catering department at all times.
  • Able to explain the standards to the team and Managers, assessing team members against these standards.
  • Monitor standards through regular standards review checks.
  • Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
  • Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Catering Manager / Food & Beverage Manager.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Actively seeking verbal feedback from customers and staff at every opportunity.
  • Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified.
  • Knowledgeable of Hilton departmental standards.
  • Maintain a high customer service focus by approaching your job with the customers always in mind.
  • Plan ahead and ensure adequate resources are available.
  • Agree on and implement actions to make improvements to customer service.
  • Assist with preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc.).
  • Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
  • Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
  • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
  • Assist with communication to the Front Office and Groups & Tours teams about functions that concern them.

Job Requirements:

  • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
  • Familiar with computer systems.
  • Strong leadership, people management and training skills.
  • Strong interpersonal skills and attention to details.
  • Able to work under pressure and deal with stressful situations during busy periods.
  • Key strengths (under the 9 competencies) in people management communication and planning.
  • Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
  • Good English skills, both written and verbal to meet business needs.
  • Outgoing personality and willing to work for long hours.
  • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
  • Guest oriented and able to confidently build and exceed service standards.

Qualification & Experience:

  • 2-4 years in a managerial position in a 4 / 5-star category hotel.

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Jaipur, Rajasthan, IN

Application Deadline: N/A

Apply Here