Tuesday , December 5 2023

Hilton Careers – Product Management Manager

Website Hilton

Job Description:

As the Manager of Product Management, you will help define and launch Hilton’s next big initiatives. The manager will play a key role in enhancing our platform to enable a world where we provide personalized customer experiences and seamless support across all channels. This role will develop recommendations to encourage and drive customer-centric decisions across the business. You will have the opportunity to define, implement, and deliver high-impact products that will improve customer experiences.

Job Responsibilities:

  • Utilize critical thinking to identify new opportunities that will improve revenue, reduce operational costs, and drive the most impact
  • Collaborate with Software Engineering in an agile environment to deliver on new features, resolve product issues and act as an advocate for your assigned product(s)
  • Write top-notch business requirements and ensure technical teams are aligned with your requirements
  • Research and develop business cases for new product concepts and present them to both technical and business partners
  • Define a product’s key success metrics, analyze/present metrics post-launch, and quickly act on trends that arise from those metrics
  • Resolve bottlenecks, provide escalation management, anticipate and decide on trade-offs, and ultimately balance business demands with technical/time constraints
  • Own product strategy from concept thru launch, along with future iterations
  • Define and prioritize product features that drive the most impact

Job Requirements:

  • Broad understanding of product ownership, requirement development, technical competence
  • Effective switch-tasking, handling multiple projects and priorities under time constraints to effectively balance concurrent demands
  • Ability to collaborate optimally, influence, and form positive partnerships on large scale projects with team members in groups and levels across a matrixed organization

Qualification & Experience:

  • Strong communication and presentation abilities
  • Five (5) years of work experience in Product Management
  • Experience with customer support tools and contact center automation. Amazon connect or Salesforce knowledge preferred
  • Bachelor’s Degree, or Associate’s Degree plus 6+ years of Product related experience, or High School Degree/GED plus 12+ years of Product related experience
  • Nine (9) + years of professional work experience in product, customer experience, technology, or a related field
  • Seven (7) years of professional work experience in product, customer experience, technology, or a related field
  • Experience with agile tools such as JIRA
  • Experience in key product management functions, including writing user stories, crafting wireframes, market research, and reporting metrics
  • Three (3) years of agile product management experience in web, mobile, or voice for customer support
  • Six (6) + years of agile product management experience in web, mobile, or voice for customer support

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Addison, TX, US

Application Deadline: N/A

Apply Here

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