Hilton Careers – Groups Coordinator

Job Responsibilities:

• Responds to reservations enquieries in a timely and efficient manner
• Attends weekly meeting with other departments to help deliver excellent guest experience
• Works closely with the Reservation Manager to ensure all Groups and Individuals related tasks are completed
• To take ownership of all group related tasks
• Assist in managing day to day accommodation reservation while optimsing the occupancy and yield in line with the budget.
• To support the Sales Manager in sales and marketing activities to drive revenue for the hotel
• To compile reports as and when necessary and when requested by the Reservations Manager
• To follow and comply with any other Management reasonable requests and activities associated with the successful running of the reservations department and the Hotel

Job Requirements:

• Hotel Software skills
• Positive attitude and good communication skills
• Microsoft package software proficiency
• Commitment to delivering a high level of customer service
• Excellent organisational and administration skills