
Website Hilton
Job Description:
A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Job Responsibilities:
- Provide information and demonstrate knowledge of all hotel facilities and services
- Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
- Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Chicago, IL, US
Application Deadline: N/A
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