Hilton Jobs – Guest Service Agent

Job Description:

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Job Responsibilities:

• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guestsi.e. supply room keys, guest room keys, etc.), as needed
• Track guest inquiries, reports and requests via a manual log and/or an automated property management system
• Perform additional duties and responsibilities in the Security department, as directed
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Answer telephone calls, respond to guest inquiries and requests and dispatch Security Officers to respond to guest calls in a timely, friendly and efficient manner

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Honolulu, HI, US

Application Deadline: N/A

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