Thursday , February 22 2024

HEB Careers – In-Store Shopper

Website H-E-B

Job Description:

As an In-Store Shopper (Customer Service Representative), you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. ‘Partner-owned’ means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Job Responsibilities:

  • Provides excellent customer service; answers product-related questions, locates products, and helps Customers as needed
  • Minimizes shrink through careful handling of product
  • Achieves productivity standards
  • Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
  • Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers
  • Organizes / cleans / prepares prep areas, wareroom, and sales floor for incoming trucks
  • Loads/ unloads / moves heavy, bulky products to support eCommerce order selection
  • Maintains standards for safety and sanitation
  • Packages / transports/ loads groceries, merchandise from the Store to customer’s vehicle
  • Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
  • Provides excellent customer service; answers product-related questions, locates products, and helps Customers as needed

Job Requirements:

  • Advanced customer service skills
  • Communication skills
  • Ability to prioritize and handle cross-functional tasks
  • Ability to work a flexible schedule
  • Perform in a fast-paced work environment which requires detailed work and precision
  • Work with Customers and stay attentive to their needs
  • Work a flexible schedule, based on business needs
  • Ability to use material-handling equipment and maintain license
  • Minimum age 18 (mandatory)
  • High school diploma, or equivalent

Job Details:

Company: H-E-B

Vacancy Type:  Part Time

Job Location: Hudson Oaks, TX, US

Application Deadline: N/A

Apply Here

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