Food Lion Careers – Customer Service Leader

Job Responsibilities:

• Greet each customer and uses his or her name whenever possible
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Avoid personal conversations with other associates when customers are present
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Adhere to all company guidelines, policies and standard practices
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Ensure work station and front end area of the store has a neat and clean presentation
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Notify QA of any cleaning issues or maintenance required on front end
• Observe and correct all unsafe conditions that could cause associate or customer accidents

Job Requirements:

• Effective communication and customer service skills
• Ability to perform the technical requirements of cashier and service center
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements to perform specific job functions