Thursday , May 23 2024

Food Lion Careers – Customer Lead

Website Food Lion

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through

Job Responsibilities:

  • Greet each customer and uses his or her name whenever possible
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Scan customers’ order and handles the payment transaction, per standard practice
  • Make every attempt to maintain accurate cash control
  • Is courteous and helpful to other associates
  • Identify customers needing assistance and offers to take the customer’s order to their car including Food Lion To-Go orders (if applicable).
  • Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Check prices quickly and accurately
  • Follow procedures for refunds and error correction
  • Avoid personal conversations with other associates when customers are present
  • Follow correct bagging procedures for the correct use of bags by type
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Follow procedures and performs overrides
  • Maintain alertness and call for assistance when needed to service customers per service standards

Job Requirements:

  • Ability to perform the technical requirements of cashier and service center
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Must meet minimum age requirements to perform specific job functions

Qualification & Experience:

  • High school graduate or equivalent preferred

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Rustburg, VA, US

Application Deadline: N/A

Apply Here

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