Wednesday , February 28 2024

FNB jobs in pretoria – Teller

Website FNB South Africa

Job Description:

To provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.

Job Responsibilities:

  • Conduct myself in an ethical manner at all times
  • Always comply with procedures and processes contained in the relevant business guidelines
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience
  • Demonstrates behaviour in support of the organizational values
  • Manage the growth of active customer Account Base to increase client base through leads
  • Use opportunities identified to increase market share
  • Improve knowledge and competencies by completing role specific training
  • Connect with our customers by living up to our brand promise of how can we help you?, a tall times. Treat customers as you would want to be treated
  • Manage average Rand value of differences to minimise losses to the business
  • Contribute to the increase of the Customer Engagement Score of branch
  • Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
  • Adhere to the TCF (Treating Customers fairly) principles in all that you do
  • Contribute to the overall effectiveness and success of the team
  • Compliance with procedures and processes contained in the Golden Rules.
  • Manage own development to increase own competencies
  • Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
  • Cash Migration measure the total in branch migratable cash transactions
  • Manage actual Rand value of shortages to minimise losses to the business Volume and Value
  • Achievement of an acceptable tracked efficiency as measured by the teams eRatio
  • Manage the efficiencies for tellers through Number of differences, average number of transactions
  • Maintain an ability to adapt to ever changing business and customer needs
  • Manage the migration of accounts from transactional to Self Service
  • Achieve net profit growth for business
  • Take ownership of solving our customers problems or queries as efficiently and quickly as possible
  • Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard
  • Takes accountability for own performance, personal and career development
  • Improve compliance to process and procedures within area of responsibility
  • Ensure activities support cost containment and reduction
  • Improve OFV Identification process and procedures within area of responsibility

Job Requirements:

  • In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Bank should they require reasonable accommodation.

Qualification & Experience:

  • Regulatory Exam qualification
  • Minimum years of relevant experience : Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • An appropriate recognized business Diploma or Higher Certificate at NQF level 6
  • Minimum qualification : NQF 4 Qualification

Job Details:

Company: FNB South Africa

Vacancy Type:  Full Time

Job Location: Polokwane, Limpopo, South Africa

Application Deadline: N/A

Apply Here

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