Friday , December 1 2023

Firstrand Call Centre Jobs – Relationship Manager

Website FirstRand

Job Description:

Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy. Strategically and operationally manage and grow a portfolio of high revenue generating clients

Job Responsibilities:

  • Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business
  • Ensure effective Data Management by ensuring expired limits are attended to against set target. Prepare credit proposals for review by the Credit Product House.
  • Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the
  • Financial Performance Report of the Business
  • Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
  • Manage own developm ent to increase own competencies
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
  • Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool
  • Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
  • Manage the growth of active customer Account Base to increase client base
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
  • Monitor and evaluate the organisation’s success in managing its legal and compliance risks for the Portfolio of Business Account
  • Manage the migration of accounts from transactional to Self Service

Job Requirements:

  • Minimum Qualification : A relevant business degree
  • Experience : 5 to 6 years relevant experience
  • Person must not be an unrehabilitated insolvent

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

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