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Website Expedia
Job Description:
To support Expedia Group strategies, you will be responsible for the delivery of insights through analytical and crowdsourcing projects. You’ll be partnering with Expedia Group brands, business development teams, account management, product, external vendors, data science and customer & marketing operations. Strong analytical and communication skills are required, with project management skills desired/a plus.
Job Responsibilities:
- Design, manage and implement crowd sourcing projects
- Help design innovative content processes and programs
- Identify actionable insights from user-generated feedback, social media data, and competitor analysis
- Build and maintain strong relationships across a wide range EG stakeholders and external vendors
- Work with brands and operational teams to utilize data for content improvement, completeness and accuracy
- Design and manage text analytics models and reporting dashboards in CEM analytics tools
- Proactively support a range of content initiatives and programs
Job Requirements:
- Innovative in approach and works towards continuous improvement
- Pro-active nature in self-training on new tools and processes
- Experience with CEM text & sentiment analytics, customer experience analysis, or social listening programs a plus
- SQL, Qubole and database experience a plus
- Competent in Excel, able to manipulate data for accurate analysis and insights from large datasets
- Strong written and verbal communications
Job Details:
Company: Expedia
Vacancy Type: Full Time
Job Location: London, GB
Application Deadline: N/A
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