Saturday , February 24 2024

Eskom Recruitment – Middle Manager

Website Eskom

Job Description:

o direct and manage the regional Key Customer Service function by integrating a wide variety of complex variables to ensure Eskom’s interests and the needs of Key Industrial Customers are optimally balanced.

Job Responsibilities:

  • Optimise the operation of the Key Customer Service function in the region
  • Integrate and direct the Key Customer Service function in the region
  • Manage the strategic positioning of Key Customer Service in the region
  • Manage internal and external Key Customer Stakeholders
  • Manage the implementation of PCP / ECS in the KSACS Environment
  • Manage customer load during system constraint conditions

Job Requirements:

  • Customer focus
  • Understanding of marketing, customer services theories and best practices
  • Expert understanding of Organisational ability Le Distribution business
  • Inter-personal skills
  • Communication, negotiation and networking skills
  • Business knowledge and acumen
  • Ability to transform opportunities into concrete business
  • Knowledge of Eskom’s policies and procedures affecting key customers
  • Project management skills
  • Consulting skills
  • Problem solving and decision-making capabilities
  • Cultural empathy
  • Analytical skills
  • Contractual and commercial understanding
  • Decision making skills
  • Ability to handle a pressured and changing environment
  • Initiative
  • Judgement

Qualification & Experience:

  • Bachelor’s Degree in Engineering plus 7 years’ experience or
  • B Tech plus 10 years’ experience or
  • National Diploma plus 12 years’ experience
  • Customer Service Management

Job Details:

Company: Eskom

Vacancy Type:  Full Time

Job Location: Limpopo, SA

Application Deadline: N/A

Apply Here