Duke Energy Hiring – Material Handling Tech I

Job Description:

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This entry level position reports to the Customer Orders Supervisor with responsibility to load, monitor and adjust/balance customer order work request assignment for execution by field service personnel in Customer Delivery Operations. This position utilizes Service Suite and Maximo systems to monitor and route work requests while maintaining resource assignments as required. Position monitors incoming calls to answer requests by field personnel for additional information. This position analyzes and takes appropriate action on pending, referred, suspended and future dated work requests for scheduling to field resources. Actively intervenes to identify scheduling opportunities to meet customer expectations and match resources to work load. This position also collaborates with Customer Delivery Operations, Distribution Control Centers (DCC), Resource Management, Customer Care Operations and Customer Service organizations to effectively manage service workload daily. Additionally, this position utilizes the applicable Customer Information System to create work requests for field personnel, reschedule work, update work order comments, and monitors queues to support the Customer Order Process. This includes identification of performance errors and process improvement opportunities to support customer order process expectations and standards. This position effectively utilizes technology and personnel resources through effective communication to ensure work requests are scheduled and completed in a timely manner.

Job Responsibilities:

• Schedule and validate service work request assignments to optimize resources in the Service Suite system
• Primary contact for Duke Craft and Duke Contractor performer questions regarding scheduling or work requests
• Works directly with Resource Management and Customer Delivery Operations to manage daily workload and customer priorities
• Maintain personnel work schedules through applicable resource availability tool
• Provides CIS help and support for field personnel for service work requests
• Facilitates communication between customers and service personnel
• Provides courteous and timely communication with customers as required
• Contact customers to reschedule orders as necessary (major storms and drop services)
• Maintains accurate updates in CIS to support CCO Associates
• Identify, review, and communicate cost effective ways to improve work processes
• Promote high levels of customer satisfaction as defined in goals, expectation and process standards
• Provides feedback on incorrect work requests for continuous improvement and coaching opportunities
• Support special project work and other duties as assigned by Supervisor

Job Requirements:

• High School Diploma/GED
• Good written and verbal communication skills
• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds
• Demonstrated computer and technical aptitude with an expectation to become competent in Microsoft software tools such as Word, Excel &
• Outlook, Customer Information Systems, Service Suite, Outage Management Systems and Maximo
• Promote customer-centered philosophy; Listen to customer feedback and respond appropriately
• Propose ideas to improve quality, product features and customer service
• Demonstrate superior verbal, vocal, receptive and technical skills in interactions with peers, customers and employees
• Demonstrate content knowledge of products, systems and processes
• Propose cost-saving ideas
• Make decisions that meet goals, contributing to company profitability
• Anticipate and identify problems
• Contribute and support innovative ideas for solving problems & improving operations
• Understand the impact of his/her work to achievement of the mission and goals – driven to the mission
• Use independent judgment to resolve customer inquiries
• Shift priorities and resources to meet changing business needs, new assignments and deadlines
• Collaborate effectively with others to achieve team results
• Demonstrate personal openness to diverse and innovative ideas; value and respect opinions of others

Job Details:

Company: Duke Energy

Vacancy Type: Full Time

Job Location: Greensboro, NC, US

Application Deadline: N/A

Apply Here

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