
Website Discovery
Job Description:
To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions
Job Responsibilities:
- Adherence to internal policies.
- Performance Management, coaching and developing team.
- Assisting with interviews & Role plays.
- Inspire, motivate and support team.
- Assessment of consultants calls – QA.
- Leading and managing a team of 11 – 13 telesales agents
- Ensuring open communication and engagement to all.
- Drive staff to achieve required targets and is accountability for teams overall sales targets
- Dealing with escalated queries.
Job Requirements:
- Ability to work within a team and drive the correct culture
- Regulatory Exam and NQF 5 FAIS credits
- Excellent time management skills
- Organizational awareness
- Problem solving skills
- Decision making Ability
- People-Orientated
- Strong Leadership skills
- Ability to handle complex and challenging situations
- Excellent communication skills
- Sales Driven
- Strong Interpersonal Skills
- Quality Focused
- Attention to detail
- Computer literate – MS Office, especially Excel – essential
- Grade 12 – essential
Qualification & Experience:
- 4 years outbound/ Inbound experience – essential
- 3 years Team Leader/leadership experience
- BCOMM or related degree will be advantageous
Job Details:
Company: Discovery
Vacancy Type: Full Time
Job Location: Durban, KwaZulu-Natal, SA
Application Deadline: N/A
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