Wednesday , February 28 2024

Discovery Recruitment – Bank DC Team Leader

Website Discovery

Job Description:

To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions

Job Responsibilities:

  • Adherence to internal policies.
  • Performance Management, coaching and developing team.
  • Assisting with interviews & Role plays.
  • Inspire, motivate and support team.
  • Assessment of consultants calls – QA.
  • Leading and managing a team of 11 – 13 telesales agents
  • Ensuring open communication and engagement to all.
  • Drive staff to achieve required targets and is accountability for teams overall sales targets
  • Dealing with escalated queries.

Job Requirements:

  • Ability to work within a team and drive the correct culture
  • Regulatory Exam and NQF 5 FAIS credits
  • Excellent time management skills
  • Organizational awareness
  • Problem solving skills
  • Decision making Ability
  • People-Orientated
  • Strong Leadership skills
  • Ability to handle complex and challenging situations
  • Excellent communication skills
  • Sales Driven
  • Strong Interpersonal Skills
  • Quality Focused
  • Attention to detail
  • Computer literate – MS Office, especially Excel – essential
  • Grade 12 – essential

Qualification & Experience:

  • 4 years outbound/ Inbound experience – essential
  • 3 years Team Leader/leadership experience
  • BCOMM or related degree will be advantageous

Job Details:

Company: Discovery

Vacancy Type: Full Time

Job Location: Durban, KwaZulu-Natal, SA

Application Deadline: N/A

Apply Here