Chapters Indigo Careers – Customer Experience Leader

Job Description:

The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store’s operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth.

Job Responsibilities:

• Support the planning, prioritization and execution of the work you and the team are doing
• Ensure the team is well informed about the products that Indigo carries, promotions and programs
• Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
• Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
• Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs

Qualification & Experience:

• Performance orientated
• Knowledge of Provincial Health & Safety standards
• Experience leading others
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to prioritize, plan and execute while being agile
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• 1-2 years of experience in a customer service, merchandising or operations role

Job Details:

Company: Chapters

Vacancy Type:  Part-time

Job Location: Markham, ON, CA

Application Deadline: N/A

Apply Here

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