Chapters Hiring – Customer Experience Representative

Job Description:

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

Job Responsibilities:

• Seek information regarding new products, promotions and programs
• Ensure Visual Standards are followed and maintained
• Curate specific product collections for each customer you meet
• Create a warm and welcoming environment in our stores
• Add joy to our customers’ lives
• Leverage our product to tell stories
• Role model Indigo’s High Performance Characteristics
• Engage and connect with our customers on the floor

Qualification & Experience:

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Job Details:

Company: Chapters

Vacancy Type:  Part-time

Job Location: Montreal, QC, CA

Application Deadline: N/A

Apply Here

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