Monday , May 20 2024

Chapters Careers – Customer Experience Representative

Website Chapters

Job Description:

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

Job Responsibilities:

  • Use merchandising standards to create a visually appealing, stimulating store
  • Engage and connect with our customers on the floor
  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Curate specific product collections for each customer you meet
  • Support the daily operations of the store, before or after the store closes (6AM start time)
  • Add joy to our customers’ lives
  • Leverage our product to tell stories
  • Role model Indigo’s High Performance Characteristics
  • Create a warm and welcoming environment in our stores

Job Requirements:

  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Qualification & Experience:

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time

Job Details:

Company: Chapters 

Vacancy Type:  Part-time

Job Location: Ottawa, ON, CA

Application Deadline: N/A

Apply Here