Saturday , February 24 2024

Careers at Hilton – Executive Housekeeper

Website Hilton

Job Description:

The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation.

Job Responsibilities:

  • Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
  • Extend courteous service to guests.
  • Evaluate the performance of assigned team members from time to time.
  • Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc.
  • Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
  • Conduct regular Housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
  • Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
  • Institute department SOPs and P&P.
  • Listen to team members’ problems and assist / help to solve them.
  • Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation.
  • Establish training programs, methods and procedures for team members’ development.
  • Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management’s decisions.
  • Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
  • Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
  • Oversee departmental training programs and revise relevant manuals as necessary.
  • Work our balanced working schedules for team members and maintain close payroll control to meet budget.
  • Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.

Job Requirements:

  • Possess strong training, leadership and people management skills.
  • Positively listen to others and consider their concerns.
  • Able to drive excellence as well as routine work.
  • Good knowledge of all housekeeping areas, i.e. guest floors, public areas and laundry operation basics.
  • Able to adapt work style and ethics appropriately.
  • Good written and verbal skills.
  • Fluency in spoken English, advantageous.
  • Responsive and customer focused.
  • Strong interpersonal skills and possess an attention to details.
  • Guest oriented and able to confidently build and exceed service standards.
  • Communicate effectively and clearly.

Qualification & Experience:

  • At least 2 years of experience as an Assistant Executive Housekeeper.

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Waldorf, MD, US

Application Deadline: N/A

Apply Here

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