Altron Vacancies – Systems Engineer

Job Responsibilities:

• To ensure continuous communication to the technical team and feedback regarding escalations to Peers, Management and Users.
• Ensure that all calls achieve service level targets and quality objectives.
• To ensure adherence to all Altron and Customer processes, policies and procedures as per prescribed compliance
• To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support.
• Ensure that all contracted Service Level Objectives and Satisfaction targets are achieved.
• To ensure that all calls are logged correctly, updated correctly, followed up, escalated timeously, serviced and closed with sufficient detail.
• Ensure that all open calls are constantly reviewed and updated until call closure.
• To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
• Ensure that all routine monitoring and maintenance tasks are completed according to schedule and to the prescribed standards.
• Ensure that all platforms are supported and maintained in accordance with applicable best practise recommendations.

Job Requirements:

• ITIL v4 Foundation
• Grade 12
• 2 – 4 years relevant experience in this field
• National Certificate Level 4 (N4) / Grade 12 (Required)
• CompTIA A+(220 – 1002) – CompTIA

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location: Durban, South Africa

Application Deadline: N/A

Apply Here

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