Mass General Hospital Careers – Practice Manager

Website MGH

Job Description:

Departmental position supporting the outpatient Pulmonary unit across GH and MGPO practices in areas of operations and HR, and financial management. Independence of Function: Receives general supervision where standard practice enables incumbent to proceed along regular duties.

Job Responsibilities:

  • Monitors monthly service statistics to evaluate clinic performance, and facilitates strategies for improvement in utilization.
  • Conceptualizes and manages process improvement projects with input from clinical directors and supports population health improvement initiatives as needed.
  • Assumes responsibility for or participates in special projects as assigned (primarily department-specific).
  • Build and maintain ongoing working relationships with staff, clinical and physician members of the Practice to facilitate positive staff morale and support provider productivity.
  • Coordinates daily workflow and practice operations, overseeing the efficient operation of reception and registration functions, phone systems, patient flow, and appointment scheduling.
  • Knows and understands the job duties of reception, registration, phone systems, and scheduling.
  • Serves as a resource for questions related to information systems. Arranges for hardware/software installation, troubleshooting, system access, etc.
  • Evaluate no show, cancellation, wait times and other patient front-end quality of service indicators.

Job Requirements:

  • Listens and responds to staff in a timely manner. Provides customer service and follow up.
  • Maintains a compliant environment of care; stays current on policies and expectations
  • Strategic thinking, planning and problem solving
  • Financial management – identifies and evaluates the means for improving costs and revenue
  • Ability to handle business planning and change management
  • Emotional intelligence – demonstrates awareness of own strengths and development needs as well as impact of own behavior on others.
  • Talent development
  • Communication, effectiveness and influence
  • Takes accountability and responds to feedback

Job Details:

Company: MGH

Vacancy Type: Full Time

Job Location: Holyoke, MA, US

Application Deadline: N/A

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